This policy outlines the logistics and procedures for transporting our decorative collections to your doorstep. At Dizatifurnish, we are committed to a dependable and transparent delivery experience for all customers within Hong Kong. Our processes are fully compliant with Personal Data (Privacy) Ordinance (PDPO).
1. Geographic Limitations
Our delivery network serves Hong Kong exclusively. We do not ship to international destinations, the Republic of Ireland, or any addresses outside of Hong Kong. This allows us to maintain strict quality control and reliable timelines for our local customers.
2. Shipping Costs (No Hidden Fees)
We believe in transparent pricing. Dizatifurnish provides Free Shipping on all orders.
- Shipping Fee: 0.00 HKD
- Hidden Charges: There are no additional handling fees, fuel surcharges, or taxes added at checkout.
- Price Guarantee: The price you see on the product page is the final amount you pay upon delivery.
3. Delivery Timelines
We provide a clear "Total Delivery Time" so you know exactly when to expect your order.
- Order Handling Time: 5 Business Days (Monday – Friday). This includes order verification, quality checks, and packaging.
- Transit Time: 2 Business Days (Monday – Friday). This is the time your item spends in transit with our courier partners.
- Total Delivery Time: 7 Business Days.
4. Cash on Delivery (COD) Process
Dizatifurnish utilizes a Cash on Delivery model.
- Payment at Handover: Payment is required in full at the moment the courier arrives at your doorstep.
- Preparation: Please ensure you have the total order amount ready within the 7-business-day delivery window to ensure a smooth handover.
5. Tracking and Order Status
We monitor every shipment closely. If you would like an update on your order's progress, please email us at contact@dizatifurnish.com. Our team will confirm if your order is in the Handling Phase or the Transit Phase and provide the necessary status updates.
6. Cancellations During Transit
- Before Dispatch: You may cancel your order at any time while it is still in the handling phase at our warehouse.
- In Transit: Once the 2-day shipping process has begun, we cannot halt the delivery. If you no longer wish to keep the item, please accept the delivery and then contact us to initiate a return under our 30-Day Return Policy.
7. Delivery Disruptions
While we aim for a consistent 7-business-day delivery, external factors such as severe weather, national holidays, or courier strikes may occasionally impact these timelines. We will communicate any significant delays to you promptly via email.
8. Contact Information
For questions regarding shipping or your current order status, please contact our Hong Kong support team:
- Company Name: Dizatifurnish
- Email: contact@dizatifurnish.com
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM HKT